Normal opening times:
Tuesday – Saturday 10am – 5pm

4 Chiswick Terrace, Acton Lane, London W4 5LY

020 8995 9114

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Terms and Conditions

Customer support: 0208 995 9114 or by e-mail: sales@chiswickcameras.co.uk

Opening Hours
Tuesday to Saturday 10am-5pm.

Statutory Rights
All statements, guarantees or warranties in our terms of trading are in addition to and do not affect your statutory rights.

Missing Items
Customers have two working days to report any missing items from their order. This also has to be verified by Chiswick Camera Centre stock.

Prices are fully inclusive of VAT. Additional delivery charges are clearly displayed before an order is placed. All brand names are trade marks of their respective companies. Product images featured on the site are for guidance only and are not always an exact match of a product. Availability of a product cannot be guaranteed. Some specialised items are not held from stock and may take a few extra days to be delivered, please check availability with Chiswick Camera Centre if you require immediate dispatch on your order. In the unlikely event that an incorrect price is shown on our website, Chiswick Camera Centre reserve the right to abstain from fulfilling the order at that price. You will of course be notified, at which point you will be informed of the correct price, and be given the choice to proceed with the order. Chiswick Camera Centre make every effort to get the original details correct, but take into consideration different situations. No contract exists between the Customer and Chiswick Camera Centre for the sale of any goods or services until we have received and accepted your order and the we have received payment in full (in cleared funds). Once we do so, there is a binding legal contract between us. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Chiswick Camera Centre will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery. We operate from Monday to Saturday and orders received after 2.30pm will be processed on the next business day. Before placing an order, the customer will be requested to accept/decline our terms and conditions. Orders will only be processed if acceptance is indicated and therefore the customer is deemed to have accepted these terms and will abide by them.

Orders dispatched by our carriers will require a signature upon receipt. Orders are sent via DHL or Royal Mail. Orders placed before 2.30pm Monday-Thursday (excl Bank Holidays) are dispatched the same day. Orders placed after 2.30pm are dispatched the following business day. We cannot be held responsible for delays caused by DHL or Royal Mail. For all Internet orders, an e-mail is sent to advise a date of dispatch. This also serves as an acceptance of your order and notes your right to cancel your order. We cannot follow up non-delivery of orders until at least 5 days have lapsed from the date this e-mail is sent. When placing an order by credit/debit card, goods will only be dispatched to the cardholder at the address where the credit/debit card is registered, unless Verfied by Visa or Mastercard SecureCode passwords are used during the payment process. With some credit/debit card issuers, it can be possible to phone the issuing bank to add a secondary address.

We Do Not Offer a Sale and Return Policy
Distance buying regulations provide a cooling off period (not a try before you buy period) and a right to cancel your order should you decide not to complete the transaction. The cooling off period begins as soon as the order has been made and ends 7 working days after the day of receipt of the goods. The regulations require the customer to contact us in writing to notify us of the intent to cancel/return the order. We cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. E-mail is an acceptable way to notify us and we will confirm that we have received such communication. If an order is cancelled within this cooling off period but has already been dispatched, we would expect the goods to be returned to us before we processed the refund. We do not refund return carriage costs, but can offer a collection service for £7.99. We also reserve the right to charge a restocking fee for items returned that are not in a suitable condition.  If a used item if faulty we will refund if informed within 7 days of purchase, or repair the item up to the end of the warranty period.

No liability for any claim for damage or non-functionality shall be accepted unless Chiswick Camera Centre are notified in writing by the purchaser within seven days of delivery. This period may be extended at the sole discretion of Chiswick Camera Centre where the manufacturers’ replacement exceeds this deadline. No liability for any claim for missing items such as manuals, etc. shall be accepted unless Chiswick Camera Centre are notified in writing by the purchaser within seven days of delivery. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note, unless Chiswick Camera Centre are notified in writing by the purchaser within seven days of delivery and the onus is on the purchaser to prove any shortage. In the case of active third-party on-site maintenance contracts, the purchaser accepts an obligation to use the services of the contracted third-party to resolve claims. In the case of manufacturers who operate direct product support and return procedures, the purchaser accepts an obligation to process their claim directly through the manufacturer.

Returned Goods
Chiswick Camera Centre will not accept goods for credit or rectification unless such return has been authorised by Chiswick Camera Centre, and the goods are received by Chiswick Camera Centre in stock condition with original packaging. To obtain authorisation please contact us on 0208 995 9114 or by email: andy@chiswickcameras.co.uk. Chiswick Camera Centre retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof.

Chiswick Camera Centre reserves the right to charge a restocking fee on goods returned for credit which are not in stock condition. Stock condition would be described as the product being in new condition with all software and product seals intact, not damaged or marked in any way, supplied with all the original accessories and packing and not registered for warranty with the manufacturer. The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Chiswick Camera Centre for service or credit. Goods shall be at the risk of the purchaser until actual receipt of the goods at Chiswick Camera Centre. The onus of proof of safe delivery shall rest with the purchaser.

All returned items must contain a copy of the original receipt and a returns form. All items returned to Chiswick Camera Centre by prearrangement and found to contain no fault, will be subject to up to 25% restocking charge, providing the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of Chiswick Camera Centre. No credit shall be allowed for goods until they have been received complete.

Consequential loss
The extent of the Chiswick Camera Centre liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and Chiswick Camera Centre shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser and whether direct, indirect, consequential, or however else arising.

If any part of these terms and condition shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

Online Purchasers
The purchaser is responsible for deciding on the suitability of the goods offered for any particular use and for the given in good faith by our suppliers, but Chiswick Camera Centre do not guarantee their accuracy. Goods are subject to availability; Chiswick Camera Centre will not be responsible for compensating the purchaser for any other losses, which may be suffered if we cannot supply the goods. Any dates specified for the delivery of the goods are approximate only and Chiswick Camera Centre shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.